Liability & Insurance
Protecting your belongings
Customers should provide accurate item information and use suitable packaging. Existing damage or particularly fragile items should be identified before collection.
Special or high-value items
High-value or specialist goods must be declared before booking so any handling, acceptance and insurance requirements can be considered.
Loss or damage
If you believe an item has been lost or damaged during a C3Moves service, contact us promptly with the booking reference, photographs and relevant evidence so the matter can be reviewed.
Insurance information
Applicable insurance limits, exclusions and customer responsibilities should be confirmed in the booking terms and supporting insurance documentation for the service being provided.